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Privacy Policy

Last updated June 17, 2019

1. Introduction

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

2. When do we collect information?

We collect information from you when you visit our website, register, place an order, subscribe to a newsletter, make a donation, respond to a survey, fill out a form, enter information on our site, contact us, use our services, or provide us with feedback on our services and products.


3. What personal information do we collect?

A. Automatically collected information:

When you visit our website, information is automatically collected such as log data about the time, duration, and frequency of your visit, your IP address, your browser type, pages you visit and operating system you use to access the Service.


B. Information you choose to give us:

When you visit our website and want to receive communications, resources, services, and products from us, you may be asked to enter your name, email address, mailing address, phone number or other details that enable us to serve and support you. When you contact us or send us any support request, we collect your email address, your name and the content of your message. In addition, we collect any personal information that you choose to disclose to us when you use our services.


C. Transaction processing:

Any payment information that you provide through our website is directly collected, encrypted and used by our payment processor for processing your payment. We do not collect, store or process your payment information. Please note that the information you provide to our payment processor is governed by their own terms of service and privacy policy.


4. How do we use your information?

We may use the information we collect from you in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion, survey or other site feature.

  • To quickly process your transactions.

  • To ask for ratings and reviews of services or products.

  • To follow up with you after correspondence (live chat, email or phone inquiries).


5. Newsletter and communications  

From time to time we may send you newsletters and emails. You can choose to unsubscribe from receiving such communication from us at any time by simply clicking the unsubscribe link at the bottom of the email. Please note that when you unsubscribe from receiving communication from us, we may still send you any necessary system related or billing emails.


6. How do we protect your information?

We take all reasonable and commercially viable steps to secure your personal information and to reduce the risk of any data breach or unauthorized access. We use access controlled servers and only authorized personnel are allowed to access your information.


Although we make our best efforts to protect your personal information, you understand that any transmission of data over the internet is vulnerable to hacking and similar data breaches and we are unable to offer any guarantees as to the security of your personal information.

7. Do we use ‘cookies’?

We make use of cookies on our website. Cookies are small files with text that are placed on your computer’s hard drive provided you browser is set to accept cookies. Cookies are used to help us better understand how our users use our Services and also to improve their user experience. You can decline cookies from our website when requested or change your browser settings to decline all third-party cookies. Please note that where you refuse to accept cookies, this may result in poor user experience.


We use cookies to:

  • Identify you as a unique user when you use our services.

  • Identify you when you sign-in.

  • To store your preferences.

  • To analyze how users use our services.

  • To conduct research to improve our services.

8. Third-party disclosure

We do not sell or rent your personal information. We will not disclose your personal information to any party except as described in this Privacy Policy.

We may disclose your personal information in the following circumstances:

  • With third-party service providers and tools we use in the course of delivering our services to you.

  • With government or regulatory authorities where we are required to disclose such information by law.

  • To protect our legal rights.

  • With our successors or assigns after a merger or acquisition.

We may also use and disclose your personal information where we are of the view that it is necessary to protect and prevent fraud, misappropriation, infringements, identity theft or any other illegal activity or to prevent any abuse of our services.


In the event we undergo a merger or acquisition, your information will form part of our Organization's assets and may be transferred to the new entity.


9. Third-party links

We will clearly identify any links to third-party sites on our Website. When you click on these third-party links, you will be redirected to the Website that is owned and operated by a third-party. Their own legal policies and agreements govern these third-party websites and we encourage you to review their Terms and Privacy Policy before you make use of their services.

We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our Website does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites is solely at your own risk.

10. Children’s privacy

We do not target our Services to persons under the age of thirteen years (children) and we do not knowingly collect any personal information from a person under the age of thirteen years. If you are the parent or legal guardian of a child who has provided us with his/her personal information, please immediately contact us and we will take steps to remove such information from our records immediately.

11. International transfer of your personal information

We are currently operating from our offices in Pennsylvania, United States of America. When you choose to provide us with your personal information, you understand that your personal information may be transferred, stored and processed outside your current state or country of residence. If you are currently in European Economic Area (EEA) and you choose to provide your personal information to us by accessing our Website, you understand and consent to transfer of your personal information to the United States of America where the data protection laws are different to those in the EEA. If you do not agree to such transfer of data, please refrain from providing any personal information to us. Please be assured that regardless of the jurisdiction where your personal information is processed, it will always be done in accordance with this Privacy Policy.


12. Your data rights

As a data subject, you have certain rights under the General Data Protection Regulation (GDPR):


  • Your right to access your personal information: You may access the personal information that you have provided us by simply logging into your member account, however, should you wish to request a more detailed report of the information we hold for you, please contact us using the contact information provided at the end of this Privacy Policy.

  • Your right to rectify your personal information: You have the right to rectify any incorrect, outdated or inaccurate personal information. To exercise your right please contact us using the contact information provided at the end of this Privacy Policy.

  • Your right to be forgotten: You have the right to request deletion of your personal information from our records, however, this right is subject to the fulfillment of our data retention policy as outlined in this Privacy Policy.

  • Your right to object to the processing of your data: You have the right to object to our processing of your personal information including processing of data for direct marketing purposes.

  • Your right to withdraw your consent: Where we use consent as the legal basis for processing your personal information, you have the right to withdraw your consent anytime by giving us a written notice of your withdrawal using the contact information provided in this Privacy Policy.


13. Complaints about data right violations

If you believe that our processing of your personal information is infringing on your privacy rights, we will appreciate if you would contact us to discuss the matter first. However, if we do not respond to your requests, you do have the right to file a complaint with a supervisory authority responsible for data protection in your country of residence (if you are living in the EEA). You can find your Data Protection Authority here.


14. Contacting us

If you have any questions or concerns regarding this privacy policy, please contact us at:

Calm Clarity
1315 Walnut Street, Suite 320
Philadelphia, PA 19107

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