1. Introduction

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This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) and Personal Data are being used online. Personal Information, as described in applicable US privacy laws and global regulations (such as the GDPR), is information that identifies, relates to, describes, or can be linked to an individual. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your information across our website and services.

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2. When do we collect information?

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We collect information from you when you visit our website, register, place an order, subscribe to a newsletter, make a donation, respond to a survey, fill out a form, enter information on our site, contact us, use our services, interact with our interactive features, or provide us with feedback on our services and products.

 

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3. What personal information do we collect?

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To provide you with information, resources, and services, we collect and process personal information categorized as follows: 
 

A. Identifiers & Contact Details: Name, email address, mailing address, phone number, and online identifiers (such as account usernames).
 

B. Commercial & Financial Information: Order history, services requested, and donation history. Payment Processing: Any payment card or banking information you provide is directly collected and encrypted by our third-party payment processor. We do not store or process payment card details directly on our servers.
 

C. Technical & Internet Activity: IP addresses, log data (time, duration, and frequency of visit), browser type, device identifiers, operating system, and interactions with our website or communications.
 

D. User Submissions & Support Data: Content of messages, support requests, survey responses, reviews, or other disclosures you choose to send to us.
 

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4. How do we use your information?

 

We use the information we collect for legitimate operational, scientific, and legal business purposes, including:
 

• Operating and delivering services: To provide, maintain, optimize, and enhance our website and program offerings.

• Providing customer support: To respond to your inquiries, troubleshoot issues, and fulfill customer service requests.

• Managing interactive features: To administer forms, surveys, promotions, and interactive site functionalities.

• Processing transactions: To securely process payments, manage subscriptions, and complete donations.

• Gathering feedback and reviews: To request ratings, reviews, and constructive input on our offerings.

• Communicating with you: To send administrative, billing, and transactional notices, as well as newsletters and updates (where permitted).

• Personalizing your user experience: To tailor content, services, and interactions to your interests and preferences.

• Mitigating security risks: To detect, investigate, and prevent fraudulent transactions, security breaches, and illegal activities.

• Advancing research and innovation: To analyze aggregated and/or anonymized data for scientific research, evidence-based program evaluation, and the design and refinement of educational programming and content—including assessments, exercises, digital tools, articles, and publications.

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5. Newsletter and communications  

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From time to time, we may send you newsletters and promotional emails. You can choose to opt out or unsubscribe from receiving marketing communications at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly. Please note that even if you unsubscribe from marketing emails, we may still send you non-promotional, administrative, or billing communications.

 

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6. Data Security and Data Retention

 

Security Measures: We take all commercially reasonable and appropriate technical and organizational measures to secure your personal information against unauthorized access, loss, alteration, or disclosure. We utilize access-controlled servers, encryption, and restriction of data access strictly to authorized personnel. However, please be aware that no internet transmission or storage system can be guaranteed to be 100% secure.
 

Data Retention: We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, operational, or reporting requirements. When personal data is no longer required, it is securely destroyed or anonymized.
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7. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies on our website to enhance site functionality, analyze performance, and understand user behavior.

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How We Use Cookies:

• To identify unique visitors and recognize returning users upon sign-in.

• To remember user preferences and site settings.

• To analyze traffic, user navigation, and interaction patterns to improve site experience.

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Managing Preferences: You can customize your cookie preferences or opt out of non-essential cookies via our site’s Cookie Preference Center or through your browser settings. Declining or blocking certain cookies may impact site functionality or user experience.

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8. Third-party disclosure and Data Sharing

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We do not sell your personal information for monetary consideration.

 

We do not disclose your personal information except in the following limited circumstances:

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• Service Providers: With trusted third-party vendors, system administrators, hosting services, and tools who process data on our behalf under strict confidentiality agreements.

• Legal Compliance & Protection: Where required by law, subpoena, or regulatory order, or to enforce our legal rights, address fraud, or safeguard the safety of our users.

• Corporate Successors: In the event of a merger, acquisition, reorganization, or sale of organizational assets, customer data may be assigned and transferred to the successor entity.

 

 

9. Third-party links

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Our website and newsletters may contain links to external sites operated by third parties. We are not responsible for the privacy practices, legal policies, or content of those external websites. We strongly encourage you to review the privacy policies of any third-party website you visit.

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We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such sites. Any presence of third-party links on our website does not indicate an endorsement or recommendation of such third party by Calm Clarity, and your access or use of these sites is solely at your own risk.

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10. Children’s privacy

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COPPA Compliance (Under 13): Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from individuals under 13 years of age. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately, and we will take prompt action to remove such data.

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Youth Privacy Notice (Ages 13 to 17): Our services are designed for adult professionals and general audiences. Minors between 13 and 17 years of age may only access or use our services with the supervision and consent of a parent or legal guardian.

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11. International transfer of your personal information

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Our primary operations are based in Pennsylvania, United States. Personal information collected through our services may be transferred to, stored, and processed in the United States or other jurisdictions where our cloud service providers maintain facilities.

 

For transfers of personal data originating from the European Economic Area (EEA), United Kingdom, or Switzerland to countries without an adequacy decision, we rely on legally recognized transfer mechanisms, such as standard contractual clauses (SCCs) or participation in recognized transatlantic data privacy frameworks, to ensure your data receives an equivalent level of protection.

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12. Your Privacy Rights

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Depending on your geographic location or state of residence (including California, Virginia, Colorado, Connecticut, Utah, and the EEA/UK), you may have specific statutory rights regarding your personal information: 
 

• Right to Access / Know: The right to request confirmation of data processing and access to the specific pieces of personal information held about you.

• Right to Rectification / Correction: The right to request correction of inaccurate or incomplete personal data.

• Right to Erasure / Deletion: The right to request deletion of your personal data, subject to statutory retention exceptions.

• Right to Opt-Out of Selling / Sharing / Targeted Ads: The right to direct us not to sell your data or use it for cross-context behavioral advertising. (We do not sell personal data).  

• Right to Data Portability: The right to receive your personal data in a usable, portable format.

• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting prior lawful processing.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

 

To exercise any of these rights, please contact us using the contact details in Section 15. We may need to verify your identity before processing your request by asking you to confirm information associated with your account or previous interactions. Authorized agents submitting requests on your behalf must provide written authorization.

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13. Regulatory Complaints & Supervisory Authorities

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If you have concerns about our handling of your personal data, we ask that you contact us first so we can resolve the issue directly. If you reside in the EEA, UK, or a state with a dedicated privacy agency, you also have the right to lodge a complaint with your local Data Protection Authority or State Attorney General's Office.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our operational practices, services, or legal obligations. We will notify you of any material changes by updating the "Effective Date" at the top of this page or providing a direct notification where required by law. We encourage you to review this policy periodically.

 

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15. Contacting us

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If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

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Calm Clarity
1315 Walnut Street, Suite 300
Philadelphia, PA 19107
info@calmclarity.org

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